What We Do When Something Breaks
Every piece of equipment we sell comes with the manufacturer’s warranty, and we honor it fully. If something goes wrong within the warranty period, call us first — Dean will walk you through the manufacturer’s claim process and what documentation you’ll need.
Why Call Us First
Discount Medical Supply of Florida has served Sarasota since 1987 and is AHCA-accredited in Florida. Even though we don’t repair equipment ourselves, Dean’s fitted and sold most of what breaks — so he can usually tell quickly whether it’s a warranty issue, a simple fix, or something that needs a specialist.
AT A GLANCE
- Full manufacturer warranty honored on everything we sell
- Referral to trusted local repair partners for hands-on fixes
- Help figuring out whether an issue is even covered
- A starting point instead of guessing who to call
We Refer to Trusted Local Repair Partners
We don’t perform repairs ourselves. Instead, we refer every repair need to trusted local repair partners we’ve worked with for years, so you’re not stuck figuring out who’s actually qualified to fix a powerchair motor or a scooter’s electrical system.
Our Process When You Call About a Repair
01
Call and describe what’s happening with the equipment.
02
Dean checks whether it’s covered under the manufacturer’s warranty.
03
If it’s a warranty issue, Dean walks you through starting that claim.
04
If it needs hands-on repair, Dean refers you to a trusted local partner.
Something not working right? Call us to start a warranty claim or get a repair referral.
Frequently Asked Questions
No. We refer all repairs to trusted local partners and honor every manufacturer’s warranty, but we don’t perform repairs ourselves.
Call us and describe what’s happening. Dean can check whether it falls under the manufacturer’s warranty and help you start a claim if it does.
We work with trusted local repair partners we’ve built relationships with over the years — call and Dean can point you to the right one for your specific equipment.
We can still refer you to a repair partner — call and describe the issue, and Dean can help you figure out the next step.
Ready to visit our Sarasota showroom?
If something’s not working right, the fastest way to get moving again is a call — Dean can tell you quickly whether it’s a warranty matter or a repair referral.
2045 12th St, Sarasota, FL 34237
Tue–Fri 9–5 · Mon & Sat 9–1 · Sun closed